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Woodlands Health Campus is a new hospital and long-term care facility in Singapore dedicated to putting patients, residents and their journeys at the heart of its care model. As a result, the campus needed communication and collaboration solutions that would work across different care environments and 1,400 beds — from acute and general hospital wards to long-term and community care settings.
Ascom smart nurse call and alarm management solutions were chosen and successfully implemented due to their scalability and interoperability with third party systems, as well as the ability of the local Ascom team to respond to the customer’s needs and the challenges of a new-build project.
Woodlands Health Campus is designed with a patient-centric model to deliver seamless care across a full range of acute, sub-acute, rehabilitative and transitional services. This means taking a holistic view of a patient’s medical needs and being actively involved in a patient’s journey across medical specialties and different care settings. As a result, Woodlands Health needed seamless communication and collaboration solutions for its clinical and caregiving staff to deliver on those aims. Ministry of Health (MoHH) chose Ascom as its partner to install and implement smart nurse call and alarm management solutions. These solutions were installed across the facility, covering the Medical Centre, General Ward (integrating acute and community wards), Operation Theatre, Emergency Department and Long-Term Care tower.
The Ascom Project Manager, Raguvaran Veerappan, is proud of the successful implementation and the performance of his team. Reflecting on the experience, he says, “It was certainly a challenging journey. However, with the unwavering support of my dedicated team members on the ground as well as the guidance and mentorship from our management team, we were able to overcome obstacles and successfully complete the project.”
Ascom solutions were chosen because of the critical demands for successful implementation:
We were looking for smart communication and efficient workflows, so we needed solutions that could integrate nurse call and alert notifications as well as coordinate message handling. We also needed interoperability with third-party devices and systems.
Built around Ascom’s Telligence nurse call and Unite Messaging Suite software, Woodlands Health’s solutions allow unified, seamless communication and coordinated staff workflows. This translates to quick response times and high efficiency that can help increase patient satisfaction and improve staff morale. In addition, the ability to accurately orchestrate alarms, alerts, messages and requests ensures the right information is delivered to the right caregiver at the right time to minimize alarm fatigue.
