Improving responsiveness to residents' needs with Ascom

Majesticare is known for its commitment to providing high-quality care and creating a home-like environment for its residents. With a network of care homes across the Midlands, Majesticare provides person-centred care for over 600 residents.

Cavendish Park receives an average of 118 nurse call alerts a day. It’s imperative for the Cavendish Park team to be able to accurately prioritise emergency from non-emergency alarms, ensuring each call is attended by the right members of the team, at the right time. Over the year, a total of 43,528 emergency and non-emergency residents calls were generated via its nurse call system. 

Ascom's response management solution enables central dashboards, where each resident call is visualized. Alerts are pushed to individual smartphones directly to the team - helping to increase the speed of response.

The team at Cavendish Park is now responding to 75% of ‘non-emergency’ calls 3:49 minutes faster. This also marks a significant 10% improvement in the number of ‘non-emergency calls' responded to within 5 minutes.

In 2023, Majesticare became the first in the UK to adopt Amazon’s Alexa Smart Properties for Senior Living and Ascom’s Healthcare Platform for alert management.