Systems Engineer - based in Lichfield with UK Travel

Objective and Purpose

The System Engineer implements technical customer solutions within a Professional Service Project.

Key Tasks and Responsibilities

Deliver activities as part of Ascom Professional Services, incl. analysis of requirements analysis, design, installation, commissioning and hand-over of customer solutions 

Work on projects to implement technical customer solutions that integrate with existing systems: 

• Implement systems according project description
• Do an intake of work on-site for project definition when needed
• Execute small installation tasks in small projects where the task is too small to          assign a separate installation engineer
• Report frequently on project progress to the Project Manager
• Instruct customer on the use of the system/solution when needed
• When needed take on project responsibility for smaller projects, including      requirements analysis, design, installation, commissioning & hand over of        customer solutions (smaller is defined as max. 1 external party, less than 15K)

Proactively collaborates with customers on-site & provides consultancy that help customers to identify best possible additions/options that the customer will gain from 

Accountable for the performance of customer satisfaction & lead time of assigned project task KPI's

Demonstrate and maintain own expertise on latest technologies & methods through successful completion of training 

Establish good documentation standards to preserve the traceability and serviceability of delivered products & solutions Interface with customers & peers to collect information needed to perform professional services

Qualifications and Work Experience 

Technical Engineering: Mid-level (Practical education)

Application Engineering: Mid-level (Practical education)

H&S: Certified according to local regulations and Basic H&S awareness

Practical Application: An engineering approach with connotations of precision, predictability, measurement, risk mitigation, and professionalism

5+ years’ experience in a technical System Engineering position or similar

Skills and Competencies 

Highly skilled and knowledgeable about Ascom products portfolio; deep knowledge of & technical expertise in Ascom systems and solutions.

Understand technical specifications & capabilities of relevant key systems and solutions 

Basic understanding of port opening and firewalls. 

Time management, strong prioritisation and organising skills

Strong customer service skills 

Ability to write well-constructed reports

Regrettably, we are not able to provide Sponsorship for Visa's in relation to this role.