Second Line Support Engineer

Second Line Support Engineer – Join Us in Powering Smarter Healthcare

Are you someone who thrives on solving complex challenges? Do you take pride in delivering exceptional customer support? If so, you might be the perfect fit for our Second Line Support Engineer role at Ascom.

As a key member of our Customer Care team, you’ll play a vital role in supporting our clients by resolving escalated issues and ensuring a seamless user experience with our technology.

What Your Day Will Look Like:

• Investigating and resolving advanced customer incidents by troubleshooting, researching, and collaborating with your team.

• Responding promptly and professionally to assigned support cases.

• Performing technical tests and validations based on established protocols.

• Communicating with customers and internal teams to gather details and offer effective solutions.

• Driving process improvements and contributing to ongoing service enhancements.

Why Join Ascom?

At Ascom, you're more than just a team member—you’re part of a purpose-driven organization that values your growth and contributions.

• Career growth opportunities: Advance through learning and development programs, internal mobility, and participation in global and local projects.

• Technology with impact: Work on solutions that are transforming healthcare and making a real difference in people’s lives.

• Strong community: Many of our team members have been with us for 20+ years—a testament to the culture and opportunities we offer.

About You

You have a tertiary qualification in Engineering, Electronics, IT, or a related field, along with solid experience in technical support. Experience in healthcare or telecommunications is a big plus.

You’re a problem-solver, a strong communicator, and someone who’s passionate about making a difference through technology.

Who We Are

We’re Ascom, a global leader in Healthcare ICT and mobile workflow solutions. Headquartered in Switzerland and operating in 18 countries, we’ve been innovating for over 160 years—empowering healthcare professionals with the tools they need to care for their communities.

Ready to make an impact?
Let’s create smarter healthcare together.

🔗 Learn more about us at www.ascom.com